How we work
Four steps, from the first conversation to reviewed results
You start where your need is — an assessment, a defined project or an ongoing role. We do not require a separate audit as a mandatory first purchase. Each step states what we do and what we need from you.
- Understand the needWe discuss the trigger, the deadline and the information you already have.
- Agree the scopeWe define the tasks, the deliverables and the client input required, and fix them in writing.
- Deliver the workWe carry out the agreed tasks and discuss the gaps we identify as we go.
- Review the resultsWe present the findings, their limitations and the next actions, and agree whether a further step would be useful.
Our commitments
Clear scope, price and acceptance.
- A fixed price for a scope we confirm in writing before we start — no hourly billing on packaged work.
- A written quote within two business days of a free scoping call and receipt of the information needed.
- The payment schedule is stated in the written quote; you have 10 working days to review the deliverable and one round of corrections within scope is included.
- Re-verification of remediated findings where it is part of the agreed scope.
- 30 days’ notice to cancel monthly support — no annual lock-in.
- Vendor-neutral — we receive no commissions from technology vendors. Where a referral partner introduced you, that relationship is disclosed to you.
Published starting prices, fixed in writing before you sign
Evidence, not opinions
A designated engagement lead on every engagement
Remote-first, working in Bulgarian and English
Honest scope
What we are not.
- Not a web or marketing agency, and not general IT support.
- Not a certification body, a statutory auditor or a law firm — those must stay independent of us, and we say so before you engage us.
- Not a 24/7 incident-response service.
When the engagement ends
The scope should identify editable deliverables, usage rights, the evidence index, working-file location, access handover, retention and deletion. We agree transition activities, costs and timing, including what happens if a participant is unavailable. Client-controlled storage can be considered where suitable; the actual arrangement must be confirmed before work starts.
Specimens and preparation for commissioning
These specimens and worksheets show how outputs, your participation and acceptance are recorded. Specific terms are completed and agreed for the engagement.